ORDERS
HOW DO ORDERS WORK?
All pieces are handmade by Ella upon order through the shop. Lead times vary from 2 days to 30 days depending on demand. You will always be notified with the estimated lead time, and shipping details after purchase. Full payment is taken upon purchase, shipping costs are complimentary.
In the rare event that unforeseen circumstances arise, we are committed to providing you with prompt notice. As a one-woman operation, there is always the possibility of rare instances that could temporarily affect production timelines.
Additionally, while we strive to maintain ample supplies of materials, occasional shortages or unexpected factors beyond our control may impact production.
Rest assured, we will communicate openly and transparently with you should any such situation occur, and we appreciate your understanding and patience as we work diligently to fulfil your order to the best of our ability, and to the highest quality.
RETURNS AND EXCHANGES
At EVD, each piece is meticulously handmade to order by Ella. Due to the nature of handmade production, minor variations may occur from product to product. These variations are not faults but rather the unique characteristics of buying handmade. We celebrate the individuality of each piece crafted with care.
Faulty Items
If, by any unforeseen circumstance, you receive your order and discover a genuine fault, please contact us within 7 days of receiving it. We will happily arrange an exchange for you.
Change of Mind
As every EVD piece is made to order, we regret that we cannot accept returns or exchanges for changes of mind. We appreciate your understanding of this policy, which allows us to maintain our commitment to crafting each piece with care and attention to detail.
We can however exchange the item for a different size if it is unworn, unwashed with tags still attached and within 14 days of receiving it.
Custom Orders
Please note that custom orders are final sale and cannot be refunded or exchanged.
POSTAGE AND HANDLING
All EVD pieces are made to order, with a lead time of 2 to 30 days.
Shipping Method
Standard shipping is complimentary and included with all orders under 1kg. Orders are dispatched via Australia Post, and each order will receive a tracking number upon dispatch. Please note that while Express Shipping is available for an additional cost, it does not alter the lead time for production.
Shipping Rates Within Australia
| Shipping Options | Weight | Cost |
| Standard Shipping | 0kg-1kg | Free |
| Express Shipping | 0kg-1kg | $17 |
| Heavy Goods Shipping | 1kg-5kg | Free |
| Heavy Goods Express Shipping | 1kg-5kg | $30 |
International Shipping
For customers outside Australia, international shipping is available. Please contact us at ellavicdesigns@gmail.com for a shipping quote tailored to your location.
- EVD does not bear responsibility for any delivery delays post-dispatch. In such cases, customers are advised to directly contact Australia Post for assistance.
- In the event of incorrect details provided during checkout resulting in the return of the order, the customer will be responsible for any additional postage fees incurred.